Ohio County Family Care is a physicians group consisting of 28 multi-specialty providers located across eight clinics in two counties in Western Kentucky. The physicians group is owned and operated by Ohio County Hospital, a Critical Access Hospital in Hartford, Kentucky. (OhioCountyHospital.com)
“Curas came highly recommended to Ohio County Family Care by our hosting partner. As we evaluated our options, we felt that the Curas team was most attentive to our needs, and went above and beyond to design a customized support plan that would work well for the overall organization and each practice Since partnering with Curas, we’ve received prompt service and resolutions to our eClinincalWorks support needs.”
– Eve Baker
Database Administrator/Patient Access Supervisor
Once live on an electronic health records or practice management system, medical practices and physicians groups routinely rely on a support partner to assist with questions, reporting needs, attestation requirements, upgrades, and other ongoing needs related to their use of the software. Due to changing business models and consolidation in the EHR industry, a number of these vendors has been reduced, leading practices to seek new partners for support.
The Client’s Need
Ohio County Family Care had been live on eClinicalWorks® for a number of years, yet found themselves seeking a new support partner after their original vendor went out of business. The group assessed their options, and knew they wanted a partner who provided accessibility to support staff, and provided a team that was easy to work with, who understood their situation and provided straightforward, practical solutions for their needs.
How Curas Helped
Curas provided a customized approach to Ohio County Family Care’s needs. Because the organization is a large enterprise, a system was put into place to ensure that overall group needs were addressed in an efficient and straightforward manner, and that individual practice needs were also cared for. This program includes:
- A dedicated Curas support person as a main, accessible point of contact
- Weekly status calls to review cases and issues.
- Quick resolution on support tickets
- Curas serving as a liaison between Ohio County and eClinicalWorks® when issues arise
- Assistance with billing, eBO reporting, custom report requests, ePrescribing
- Support with special projects
This type of custom support program is ideal for large enterprises as their needs tend to differ from those of small independent practices. Curas leveraged its knowledge and experience with large physician organizations to develop Ohio County’s program, and provide the level of support they needed.
With Curas’ support, Ohio County Family Care has been able to gain confidence and enhance their use of eClinicalWorks®. Because they have a dedicated account manager and support team with Curas, they have direct access to assistance when they need it. Furthermore, they receive assistance from a team who has intimate knowledge of their eClinicalWorks® application, workflow, and unique requirements. Resolution on support tickets is reached in a timely manner, and the organization has gained confidence in their use of eClinicalWorks®, and has been able to maximize the system to achieve their goals.