Support

Curas Gold eClinicalWorks Support Services

 

A top reseller of eClinicalWorks, Curas has the knowledge and accessibility you need for a successful implementation, from hardware architecture, setup and establishment of workflow processes to being there for you, as a personal advisor, to support you day-to-day. With a presence in nearly 30 states and over 700 physicians served, Curas is the choice for small independent practices as well as large hospitals and physician groups. Our support staff is equipped to handle EMR issues, billing, interface issues, EBO reporting, and have keen insight into the operations of practices of all types and sizes.

 
Gold Support Services
Curas Gold Support provides you with a direct number to one of our eClinicalWorks Certified support consultants. Our staff is friendly and committed to providing you with the highest quality of service in a timely manner.
Our live support hours are:
Monday – Thursday: 7AM to 7PM CST
Friday: 7AM to 5:30 PM CST
636.980.1310 or Email

 
Curas Gold Support Includes:

  • Guaranteed 2 hour response time
  • Active monitoring and management of your eCW server to help spot problems before they occur
  • Scheduled installation of eCW updates

 

One-provider practices can enjoy the benefits of Curas Gold Support for only $175 per month. For large practices, support is only $125 per month per additional provider. Curas Gold Support plans are billed on a quarterly basis.

 
Small Practice Benefits
Curas support staff builds relationships with all of our clients – and that relationship is exceptionally important to the small practice. Not only will you know our techs well, but they’ll also have intimate working knowledge of your practice and system.

 
“I truly appreciate the personal attention, knowledge of the product, and ownership mentality that Curas brings to the table in servicing and implementing eClinicalWorks. When I have a question, the answer is but a phone call away. The Curas team has been an integral part of both the staff and the doctors’ education and acceptance of Electronic Medical Records.”
- John Appelbaum, MD, Women’s Care Consultants

 

 

Large Organization Benefits
Hospitals, physician organizations and large practices get all the personalized support wrapped into a large, knowledgeable team that holds the experience and expertise to help you manage your entire enterprise. Curas technicians serve as an extension of your own IT team!

 
“Having Curas there, the comfort that they are on board with us, has been priceless. They want us to succeed. I can call Curas and they will help me immediately, or get me answers as quickly as possible. Having someone there who knows what we are going through and how to help has been big for us.”
- Karissa Miller, LEAD Application Analyst, St. Anthony’s Physician Organization